Privacy Policy

This notice is governed by the EU General Data Protection Regulation (the “GDPR”) from 25 May 2018, and outlines how we collect, store and process your data. If you have any questions, please contact us at This privacy policy applies to information held about clients and prospective clients, suppliers, contacts and all other persons about whom Arnold Wiggins & Sons Limited holds personal information. 

In this policy, “we,” “us,” and “our” means Arnold Wiggins & Sons Limited, a company registered in England and Wales with No 1173440, registered at 31 Bury Street, St James’s, London, SW1Y 6AU and “you” means the individual to whom the information relates.


What we collect

  • Your name, contact information such as your address, email address and telephone number.

  • If you visit our website,, your IP address, your browser type and language.

  • Information provided by you in person at our shop at 31 Bury Street, St James’s, London, SW1Y 6AU, and by filling in forms on our site  (both the contact us section and the subscribe section, for our Frame Note newsletters), or by corresponding with us by phone, e-mail or otherwise.

  • Information in relation to your purchase of our frames or use of our framing services.


How we collect information about you

  • Collecting information you give to us when you purchase frames or undergo frame restoration or fitting with us.

  • The information you provide when you contact us by phone, email or post.

What we do with the information we collect

  • Provide information about our framing services to you.

  • Keep you informed about frames, hangs and exhibitions that we think may be of interest to you, via our Frame Notes emails.

  • Carry out our obligations arising from any agreements entered into between you and us.

  • Communicate with you.

  • Administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • Keep our site safe and secure.

  • Comply with legal and regulatory obligations.

  • For security and to check your identity.


Legal basis for processing

Our processing of your personal information is necessary:

  • for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts.

  • for the purposes of legitimate interests pursued by us.

  • in order to comply with a legal obligation to which we are subject.


About any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Legitimate interests

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are:

(i) collecting personal information to provide you with a smooth and efficient client experience.

(ii) to make sure you receive updated information on Arnold Wiggins & Sons Limited’s business activities.

(iii) to provide the services you have requested.

(iv) for our own marketing and research.

Sharing your information

Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our art work or services, respond to your inquiries or for any of the purposes described in this policy.

We may also share your personal information with:

  • law enforcement agencies, other governmental agencies or third parties if we are required by law to do so.

  • other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.


Transferring Your Information outside [the UK] [Europe]

Your personal information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.

When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the European Economic Area or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing.  In the case of transfers by us, we may also transfer your information where:

(i) the transfer is to a country deemed to provide adequate protection of your information by the European Commission

(ii) and/or

(ii) where you have consented to the transfer.

Your Rights

At any time, you have the right:

  • to request access to or a copy of any personal data which we hold about you.

  • to rectification of your personal data, if you consider that the information we are holding is inaccurate.

  • to ask us to delete your personal data, if you consider that we do not have the right to hold it.

  • to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent).

  • to ask us to stop or start sending you marketing messages as described below in the marketing section.

  • to restrict processing of your personal data.

  • to data portability (moving some of your personal data elsewhere) in certain circumstances.

  • to object to your personal data being processed in certain circumstances.

  • to not be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.

Any request from you for access to or a copy of your personal data must be in writing and we will endeavor to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address



Where you are one of our clients or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about Arnold Wiggins & Sons Ltd, including our Frame Notes, short articles on framing, from time to time. You can unsubscribe from receiving these emails at any time, details of how to unsubscribe will be included on the bottom of each email that we send you.

You also have the option of "unsubscribing" from our mailing list at any time thereby disabling any further such e-mail or other communication from being sent to you by emailing

We will action any opt out request from you without delay. 

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us.  If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure our information.

External websites

Our website includes links to other sites, including links through to social media platforms. Whilst we endeavor only to link to safe websites, you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices.


A cookie is a small file of letters and numbers which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We only use (and store) cookies on your computer's browser or hard drive if you provide your consent.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Changes to this policy

Any future updates made to this policy will be reflected on this webpage and sent to you via email, where appropriate.


Contact us

If you do not wish to be contacted with our Frames Notes, or you wish to be permanently removed from our database, please let us know via email or telephone 02079 250 195.

Similarly, if you have any questions regarding our privacy policy, please contact us

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.